Our ethanol fireplaces are produced with 304-quality stainless-steel and various top-quality materials able to withstanding heat and avoiding corrosion, generating them perfect for use both equally indoors and outdoor. We also offer an market-major 5-12 months warranty on all of our styles.
For that trucking field, Household Delivery implies "curbside shipping and delivery" inside of a residential place. What this means is you may have to move the product from curbside to inside. Either you use deal going tools or choose to open the bundle and consider piece by piece inside the home.
The Bio Flame offers a three-12 months warranty with the date of invest in on all Procedure-related capabilities in the fireplaces. The guarantee would not deal with any product damage that happened throughout shipping and delivery or was caused by incorrect product dealing with or set up.
Unused and Undamaged: The product must be unused, undamaged, and in precisely the same situation that you simply gained it.
- If you do not have a chance to open up the box and carefully Look at, publish "Matter to concealed problems" to the delivery The BioFlame Xelo Wall Mount Fireplace receipt, then indication.
In the event the delivery time exceeds the advertised timeframe, We'll Speak to you via e-mail and/or mobile phone to verify the purchase.
This is as long as you report the injury issue within 24 several hours and come up with a Take note to the freight shipping receipt which the merchandise is weakened.
Once you put your purchase, you will get an purchase affirmation electronic mail. Which means we have obtained your buy inside our procedure and preauthorized your credit card for the purchase.
Refunds on returned items: Refunds will consist of the first acquire rate minus shipping expenditures as well as a twenty five% restocking price. Refunds are issued to the first payment strategy following The BioFlame Xelo Wall Mount Fireplace the warehouse inspects and approves the return.
We're going to email your shipping affirmation and tracking details inside 24 hours within your get leaving the warehouse.
In the event you recognize any damage to the packaging and/or your merchandise(s) once they arrive, remember to consider pics and e-mail them to [email protected] within just 24 hours of obtaining.
If you do not get shipping and delivery confirmation from us inside 5 enterprise days of your get, Be at liberty to stick to up with us at gross [email protected].
Be sure to permit added times in transit for shipping. If there'll be a major hold off in cargo of one's buy, We'll contact you by means of electronic mail or phone.
You may receive a Cargo Affirmation electronic mail at the time your order has transported made up of your monitoring number(s). The monitoring selection will likely be Energetic in 72 several hours.